PLEASE ARRIVE ON TIME
Our treatment time is planned for you; the therapist will give you whatever time is left from the appointment if you run late. You will still be responsible for the full-time schedule. Each massage or service you receive includes up to ten minutes of consultation and dressing time. This period is counted towards your timed session.
CANCELLATION POLICIES & FEES
We understand that unanticipated events happen occasionally in everyone’s life. In our desire to be effective and fair to all clients, the following policies are honored:
WE UNDERSTAND THAT SOMETIMES ADJUSTMENTS TO APPOINTMENTS ARE NECESSARY. THEREFORE, WE REQUIRE THAT YOU GIVE AT LEAST A 24-HOUR NOTICE FOR ALL CANCELLATIONS/RESCHEDULING.
ANY APPOINTMENT CANCELED OR RESCHEDULED WITH LESS THAN A 24-HOUR NOTICE OR SIMPLY NOT ATTENDED (NO SHOW), WILL BE CHARGED 100%. IF THERE IS A MASSAGE PACKAGE ON FILE AND YOU HAVE A NO-SHOW OR LATE CANCELLATION/RESCHEDULE, A MASSAGE FROM THE PACKAGE WILL BE FORFEITED.
Our therapists are all contractors and only receive payment once you have paid for your service. Failing to honor your appointment is a loss to their time and your wellness plan. Please plan accordingly when scheduling appointments.
The Groupon Voucher number is required to book your appointment. Couples’ vouchers must be redeemed as a couple and cannot be split. The cancellation or rescheduling policy also applies in full effect. A cancellation or reschedule less than 24 hours before the session or no show will void the Groupon voucher, your Groupon will be redeemed, and an e-mail confirmation will be sent.
Failure to pay for missed appointments will result in no future appointments.
All gift certificates are non-refundable. If available, gift certificates are transferable and can be exchanged for any treatment of equal or less value. Pre-paid booked client’s appointment refund will be applied according to our cancellation policy above.
The gift certificate’s promotional value expires 6 months after purchase. Amount paid never expires. Can be purchased at the front desk in person, over the phone, or from our website. Appointment: “no shows” will void the gift certificate.