POLICY

PLEASE ARRIVE ON TIME

Our treatment time is planned for you; the therapist will give you whatever time is left from the appointment if you run late. You will still be responsible for the full-time schedule. Each massage or service you receive includes up to ten minutes of consultation and dressing time. This period is counted towards your timed session.

CANCELLATION POLICIES & FEES

We understand that unanticipated events happen occasionally in everyone’s life. In our desire to be effective and fair to all clients, the following policies are honored:

WE UNDERSTAND THAT SOMETIMES ADJUSTMENTS TO APPOINTMENTS ARE NECESSARY. THEREFORE, WE REQUIRE THAT YOU GIVE AT LEAST A 24-HOUR NOTICE FOR ALL CANCELLATIONS/RESCHEDULING.

ANY APPOINTMENT CANCELED OR RESCHEDULED WITH LESS THAN A 24-HOUR NOTICE OR SIMPLY NOT ATTENDED (NO SHOW), WILL BE CHARGED 100%. IF THERE IS A MASSAGE PACKAGE ON FILE AND YOU HAVE A NO-SHOW OR LATE CANCELLATION/RESCHEDULE, A MASSAGE FROM THE PACKAGE WILL BE FORFEITED.

Our therapists are all contractors and only receive payment once you have paid for your service. Failing to honor your appointment is a loss to their time and your wellness plan. Please plan accordingly when scheduling appointments.

GROUPON CUSTOMERS

The Groupon Voucher number is required to book your appointment. Couples’ vouchers must be redeemed as a couple and cannot be split. The cancellation or rescheduling policy also applies in full effect. A cancellation or reschedule less than 24 hours before the session or no show will void the Groupon voucher, your Groupon will be redeemed, and an e-mail confirmation will be sent.

Failure to pay for missed appointments will result in no future appointments.

REFUND POLICY

All gift certificates are non-refundable. If available, gift certificates are transferable and can be exchanged for any treatment of equal or less value. Pre-paid booked client’s appointment refund will be applied according to our cancellation policy above.

GIFT CERTIFICATES

Gift certificates for our treatments are valid for 12 months and can be purchased at the front desk, in person, over the phone, or from our website.